Terms of Service

Effective date: August 8, 2026 · Last updated: August 8, 2026

These Terms of Service ("Terms") are a binding agreement between you and Ziza LLC, a California limited liability company ("Ziza," "we," "us," or "our") governing your use of the Ziza mobile application, the getziza.com website, and any related services (together, the "Services"). By creating an account or using the Services, you agree to these Terms and to our Privacy Policy and Community Guidelines, which are incorporated into these Terms. If you do not agree, do not use the Services.

IMPORTANT: Section 12 contains a binding arbitration provision and class action waiver that affect your legal rights. Please read it carefully.

1. Eligibility and Accounts

You must be at least 18 years old to use the Services. The Services are not offered to, and may not be used by, anyone under 18. We ask for your date of birth when you create an account, and we will close any account we learn belongs to someone under 18.
You agree to provide accurate account information, including your date of birth, keep it up to date, and keep your login credentials confidential. You are responsible for all activity that occurs under your account.
You may not create an account for anyone other than yourself, impersonate any person or business, or create multiple accounts to evade enforcement.
Usernames and handles are licensed to you, not owned by you. You acquire no ownership rights in any username or handle. We may reclaim, rename, or reassign a handle at any time — including one that impersonates or is likely to be confused with another person or business, infringes a trademark or other right, is being used in bad faith or held for resale, has been inactive for an extended period, or violates these Terms or the Community Guidelines. Where practical we will notify you first, but we are not required to.
Notify us immediately at support@getziza.com if you suspect unauthorized use of your account.

2. The Services

Ziza is a restaurant discovery platform. It builds a taste profile from your quiz answers and logged verdicts, and generates personalized recommendations, including match percentages. Recommendations, match scores, taste types, and restaurant information are provided for informational purposes only. They are estimates, not guarantees, and we make no promise that any restaurant, dish, or experience will meet your expectations. Restaurant details (such as hours, addresses, menus, and prices) may be inaccurate, incomplete, or out of date, and you should verify them independently.

Scores and editorial selections are opinion

Match percentages, taste types, Guides, rankings, curated lists, and every other editorial selection in the Services are Ziza's opinions and estimates. They are statements of opinion, not statements of fact, and they are not representations or warranties about the quality, safety, cleanliness, licensing, or legal compliance of any restaurant. A score is a prediction about your likely preference, computed from your own data — it is not a review, a rating of the business, or a claim that any other person would agree with it.

Including a restaurant in the Services, in a Guide, in search results, or in any recommendation does not mean the restaurant is affiliated with, endorsed by, sponsored by, or connected to Ziza in any way, and does not mean the restaurant has approved or reviewed anything we say about it. Restaurant names and marks are used for identification only. We are not paid by restaurants for inclusion, placement, ranking, or match scores.

3. User Content

Your content

"User Content" means anything you post or submit to the Services, including reviews, photos, verdicts, ratings, comments, lists, dish mentions, and profile information. You retain ownership of your User Content.

License to Ziza

By posting User Content, you grant Ziza a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, and transferable license to use, host, store, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and publicly display your User Content in connection with operating, promoting, and improving the Services, in any media now known or later developed.

This license lasts only as long as your User Content is on the Services. It ends when you delete that content or delete your account — it is not perpetual and it is not irrevocable. Three narrow exceptions survive, and only these:

Backups. Copies may remain in routine encrypted backups for a limited period before they are overwritten, as described in the Privacy Policy. We do not restore deleted content from backups except as part of restoring the whole system after a failure.
Legal and safety records. We may retain a copy where the law requires it, or where retention is genuinely necessary to resolve a dispute, enforce these Terms, or investigate a violation or a safety report.
Content others already copied. We cannot recall User Content that another user or a third party independently saved, screenshotted, reposted, or shared before you deleted it.

Deleting your account deletes your User Content from the Services. See the Privacy Policy for exactly what is removed and how quickly.

Your responsibilities

You represent and warrant that you own or have the necessary rights to your User Content, and that it does not infringe or violate any third party's rights or any law.
User Content must comply with the Community Guidelines. Reviews must reflect your genuine, first-hand experience. If a meal was complimentary or provided at a discount by the restaurant, you must disclose that in your review, using the app's disclosure tools where available.
We may (but are not obligated to) review, moderate, remove, or restrict User Content at any time, for any reason, without notice.

4. Acceptable Use

You agree not to:

Post fake, misleading, paid-for, or incentivized reviews or verdicts without disclosure, or manipulate ratings or match scores;
Post content that is unlawful, defamatory, harassing, hateful, obscene, or that violates another person's privacy or intellectual property rights;
Use the Services to advertise or solicit without our permission, or review a business you own, work for, or compete with without disclosure;
Scrape, harvest, or copy data from the Services; use bots or automated means to access the Services; or reverse engineer, decompile, or attempt to extract source code from the Services;
Interfere with or disrupt the Services, circumvent security or access controls, or probe or test the vulnerability of any system;
Use the Services for any commercial purpose without our prior written consent, or resell or sublicense access to the Services.

5. Ziza's Intellectual Property

The Services — including the Ziza name, logo, app, website, design, software, taste engine, match scores, and all content we create — are owned by Ziza or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the app on your personal device for your personal, non-commercial use, subject to these Terms. No other rights are granted. You may not use the Ziza name or marks without our prior written permission.

6. Feedback

If you send us ideas, suggestions, or feedback, you agree we may use them without restriction or compensation to you.

7. Copyright Complaints (DMCA)

Ziza responds to notices of alleged copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. § 512).

Designated Copyright Agent

Notices of claimed infringement must be sent to our designated agent, registered with the U.S. Copyright Office:

Please put "DMCA Notice" in the subject line. Notices sent anywhere other than the agent above may not be effective.

Notice of claimed infringement

To be effective, your notice must include substantially the following:

A physical or electronic signature of the copyright owner, or a person authorized to act on the owner's behalf;
Identification of the copyrighted work claimed to have been infringed (or, if multiple works are covered by a single notice, a representative list);
Identification of the material claimed to be infringing, and information reasonably sufficient to let us locate it (for example, the restaurant page and the specific photo or review);
Your name, mailing address, telephone number, and email address;
A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

Please note: under 17 U.S.C. § 512(f), a person who knowingly materially misrepresents that material is infringing may be liable for damages, including costs and attorneys' fees.

What we do with a notice

On receiving an effective notice, we will remove or disable access to the material within a reasonable time and take reasonable steps to notify the user who posted it, including by forwarding a copy of the notice.

Counter-notice

If your content was removed and you believe that was a mistake or a misidentification, you may send a counter-notice to the agent above. It must include substantially the following:

Your physical or electronic signature;
Identification of the material that was removed and the location where it appeared before removal;
A statement, made under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification;
Your name, mailing address, and telephone number;
A statement that you consent to the jurisdiction of the United States District Court for the judicial district in which your address is located (or, if your address is outside the United States, any judicial district in which Ziza may be found), and that you will accept service of process from the person who submitted the notice or that person's agent.

If we receive a valid counter-notice, we will forward it to the person who submitted the original notice and tell them we will restore the material in 10 to 14 business days unless they first notify us that they have filed a court action seeking to restrain the allegedly infringing activity.

Please note: a counter-notice is also made under penalty of perjury and can expose you to liability if it is false, and it provides your name and address to the person who submitted the original notice.

Repeat infringers

We will terminate, in appropriate circumstances, the accounts of users who are repeat infringers.

8. Third-Party Services and Content

The Services may contain links to third-party websites, services, or content (including restaurant websites, reservation links, maps, and directions). We do not control and are not responsible for third-party services, and your use of them is at your own risk and subject to their terms.

9. Termination

You may stop using the Services or delete your account at any time. We may suspend or terminate your account or access to the Services at any time, with or without cause or notice, including for violation of these Terms or the Community Guidelines. Upon termination, your license to use the Services ends. Sections 6 and 10–16 survive termination, as do the three narrow exceptions expressly listed in Section 3 — the content license itself does not survive.

10. Disclaimers

THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR AVAILABILITY. ZIZA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY RESTAURANT INFORMATION, RECOMMENDATION, MATCH SCORE, OR USER CONTENT IS ACCURATE, COMPLETE, OR RELIABLE. YOUR DINING DECISIONS — INCLUDING DECISIONS RELATED TO DIETARY RESTRICTIONS, ALLERGIES, OR FOOD SAFETY — ARE YOUR SOLE RESPONSIBILITY, AND YOU SHOULD CONFIRM ANY DIETARY OR ALLERGEN INFORMATION DIRECTLY WITH THE RESTAURANT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

11. Limitation of Liability and Indemnification

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) ZIZA AND ITS OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) ZIZA'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID ZIZA IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE, OR (ii) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

You agree to indemnify, defend, and hold harmless Ziza and its officers, members, managers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your User Content; (b) your use or misuse of the Services; (c) your violation of these Terms; or (d) your violation of any law or the rights of any third party.

12. Dispute Resolution — Binding Arbitration and Class Action Waiver

Please read this section carefully. It requires disputes to be resolved by individual arbitration rather than in court, and it waives the right to participate in class actions.

Informal resolution first. Before filing a claim, you agree to contact us at support@getziza.com and attempt in good faith to resolve the dispute informally for at least 30 days.
Binding arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. The AAA's rules are available at adr.org. The Federal Arbitration Act governs this provision. The arbitration will take place in Orange County, California, or remotely by videoconference, at your election.
Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property.
Public injunctive relief is preserved. Nothing in this Section waives, and no part of it may be read to waive, your right to seek public injunctive relief in a court of competent jurisdiction. Any claim for public injunctive relief is excluded from arbitration, is not subject to the class action waiver below, and will be heard in court; that claim will be stayed pending arbitration of any claims that are subject to arbitration. If this paragraph is held unenforceable, the entirety of this Section 12 is void.
Class action waiver. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING.
Opt-out. You may opt out of this arbitration provision by emailing support@getziza.com within 30 days of first accepting these Terms, with your name and a clear statement that you opt out of arbitration.
Severability. If the class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court, and the remainder of this section remains in effect.

13. Governing Law

These Terms and any dispute arising out of them are governed by the laws of the State of California, without regard to conflict-of-laws principles. For any claim not subject to arbitration, you and Ziza consent to the exclusive jurisdiction and venue of the state and federal courts located in Orange County, California.

14. General

Changes to the Terms. We may update these Terms from time to time, and we will update the "Last updated" date above. Minor, non-material changes take effect when posted. If we make material changes, we will notify you through the Services and ask you to affirmatively accept the updated Terms before you continue using them — continued use alone is not acceptance of a material change. If you do not accept, you may stop using the Services and delete your account, and the previous Terms will govern your use up to that point.
Changes to the Services. We may modify, suspend, or discontinue any part of the Services at any time without liability.
Entire agreement. These Terms, together with the Privacy Policy and Community Guidelines, are the entire agreement between you and Ziza regarding the Services.
Severability; waiver. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver.
Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.

15. Apple App Store

The Ziza app is distributed through the Apple App Store. The following terms apply to that copy of the app, and to the extent they conflict with anything else in these Terms, they control for App Store users.

1. Acknowledgement. These Terms are concluded between you and Ziza LLC only, and not with Apple Inc. ("Apple"). Ziza, not Apple, is solely responsible for the app and its content.
2. Scope of license. Your license to use the app is a non-transferable license to use the app on any Apple-branded product that you own or control, and only as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions — except that the app may be accessed by other accounts associated with you via Family Sharing or volume purchasing.
3. Maintenance and support. Ziza is solely responsible for providing any maintenance and support for the app, as specified in these Terms or as required by law. Apple has no obligation whatsoever to furnish any maintenance and support services for the app.
4. Warranty. Ziza is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be Ziza's sole responsibility.
5. Product claims. Ziza, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession and use of it, including: (a) product liability claims; (b) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.
6. Intellectual property rights. In the event of any third-party claim that the app or your possession and use of the app infringes that third party's intellectual property rights, Ziza, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of that claim.
7. Legal compliance. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
8. Developer name and address. Questions, complaints, and claims about the app should be directed to: Ziza LLC, 2108 N St, Ste N, Sacramento, CA 95816, support@getziza.com.
9. Third-party terms. You must comply with any applicable third-party terms of agreement when using the app.
10. Third-party beneficiary. You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms.

16. Contact

Questions about these Terms? Email support@getziza.com, or write to:

Ziza LLC
2108 N St, Ste N
Sacramento, CA 95816